Equity Mobile App by Equity Bank

Equity Mobile App is a new mobile banking app that replaces the old Eazzy Banking App. The app is simple and easy to use and offers you a new-age digital user experience. It enables you access to your funds, build your savings, get instant loans, facilitate efficient funds transfer, bill payments to pay for goods and services and much more.

Great Features of the new Equity Mobile App

• Open a Bank Account instantly
• Manage Personal Finances
• Self-registration for mobile banking services
• View and Download Account statement
• Send Money to own accounts
• Send Money to other Equity Accounts
• Send money to other banks real time
• Send Money to Mobile wallets (Mpesa, Airtel Money, T-Kash)
• Download Transaction receipt & Statements
• Buy Airtime and data for Equitel, Safaricom, Airtel and Telkom lines
• Pay your bills (Water,,DSTV,ZUKU, Kenya Power, School fees, Government services, Utilities etc)
• Buy goods and services (Pay with Equity)
• Managing your Card Services: Stop your card
• Pay your credit card bills
• Access Loan Services- Get a loan, pay a loan, check limit & loan status

With the new app, you enjoy

• Enhanced security – The new app is very secure.
• Convenience – Customers can access all digital financial services in one super platform.
• Improved user experience – shorter customer journey, quick access to menus, self service functions.
• Real time Money Transfer- Transaction performed on the App are Realtime.
• Self-service facilitation- The app offers self-services e.g., block your card
• More detailed mini statement –Access an expanded mini statement with 20 transactions.
• Ability filter transactions- Filter your statement and narrow down to a specific transaction using either: Date, Amount, Transaction type, Transaction Value
• Expand individual transaction details –select a specific transaction on the mini statement expand to display more details e.g., beneficiary name, Number etc.
• Statement downloads – Ability to instantly download your bank account statement.
• Transaction receipts –download transaction receipts and share them with their beneficiaries as payment evidence e.g., payment to a school, rent and others.
• Ability to top-up a card – load a pre-paid card directly from their bank account.

Getting started with Equity Mobile App

• Download the Equity Mobile Application from Play store or App store.

For active customers:

• Download the app & click register.
• Log in with your Eazzy banking App credentials.

You will immediately be required to update your password details – A prompt on how to update your log in credentials will appear on the screen to guide you.

For inactive or dormant customers:

• Download the app & click register.
• Select “Already an Equity Bank Member”
• Fill in the details & complete the registration process.

New to bank customers

• Download the app & click register.
• Create your profile & open an account.

USSD *247#

This is a mobile banking service offered through a short code *247 #. It is now available through all Telcos in the country (Equitel, Airtel, Telkom & Safaricom). The USSD solution enables our customers with any mobile device, gain access to financial services regardless of the device make or sophistication.

Why you should use USSD *247#

• Easy to register & access. Simply dial *247 #.
• Freedom to access mobile banking services from the Telco of your choice.
• Enhanced and easy customer experience/ journey
• Access a wide array of banking services
• Doesn’t need data to access.
• Affordable: at Kshs 1 per session

Getting started with USSD *247#

• Customers can self on board the service by simply dialing *247# and following the prompts.

Great features of *247#

• Account Management – view your account and statements
• Buy airtime for your line or other numbers
• Send money to your own Equity account, other Equity accounts, other banks or mobile wallet.
• Paybill to your favorite or popular billers
• Buy goods and services
• Apply for and manage your loans easily
• Buy Equitel bundles
• Withdraw cash from Agent or ATM
• Customize your SIM STK settings

Equitel STK

Equitel SIM Tool KIT (STK) is a platform that offers you tools to make your life easier. These tools are designed to give you freedom, choice and control. Get all your banking services and manage your money with ease. Send money, pay bills, pay for goods & services. You can also apply for instant loans on your phone.

Equiel Features

• My Money Services-Manage your money and banking services with incredible ease directly from your mobile phone.
• Send money -Send Money to other Mobile Wallets, send money to an Equity account or other banks, withdraw Cash from an Agent or ATM
• Loans -Apply for an Eazzy Loan, Eazzy Loan plus or Simu Loan, Check your loan limit.
• Pay with Equity: Pay bills, Pay for goods and services.
• Insurance – Access Riziki insurance cover
• My phone Services. – You can call, text and browse the internet using your Equitel line.
• Make & receive calls.
• Purchase Airtime and bundles
• Borrow Airtime
• Share Airtime

Equitel self service

• My Life -Access informative content right on your phone. They work with industry experts to ensure you can access a variety of up-to-date content intended to broaden your knowledge to address your everyday needs and therefore boost the quality of life.
• Agriculture
• Education & Learning
• Energy & Environment
• Entrepreneurship & jobs
• Grow your money.
• Healthy living
• News & entertainment

Why choose Equitel

• Freedom, choice and control of your money and phone.
• Simply your bank on your phone

Getting started with Equitel STK

• Get an Equitel line from any Equity branch near you and register. Afterwards click on the SIM TOOL KIT menu select and enjoy the service.

More info on Mobile Banking

• For charges applicable to this product/service, refer to the tariff guide available.

Requirements

• National Identity
• Active Equity Bank account
• Active Mobile Phone Number

Potential Risks

• Do not access the channels via public Wi-Fi
• To safeguard funds in your account, do not share your account details with anyone posing as Equity staff asking for your account information.
• If you suspect your account information has been compromised, please communicate to the bank immediately.

Complaints Handling Process

• Lodge complaint at any of their branches, via call center, info@equitybank.co.ke or website: https://equitygroupholdings.com/ke/ They will record your feedback and issue you with a reference number.
• They will acknowledge your feedback within 48hours.
• If they cannot resolve the complaint immediately, they will advise on the next cause of action and when to expect feedback from them.
• They endeavour to resolve the complaint within 7 working days. However, should they require more time to it, they will keep you updated with progress every 7 days until the complaint is resolved.
• Should the resolution not meet your satisfaction, feel free to get back to them with your concerns and they will review the issue and resolution and revert back to you.

Rights and Obligations

• T & Cs of products are available on website and as part of account opening form.
• Data privacy policy included in customer on boarding and account opening forms